Goal Setting: Are you aimlessly running your business?

Imagine you’re an archer, and your business is the arrow. You unsheathe the arrow, draw the bow-string back, and slowly release. The arrow shoots off at pace, full steam ahead…towards nothing. You don’t have a target. Did you shoot well? Who knows –  you don’t know what you were aiming for.

If you don’t know where you’re going, it’s impossible to know when you get you. Did you achieve what you set out to last year? If you didn’t goal set, you have nothing to measure progress against. Maybe you’re tracking how much profit you made this year versus last, the number of jobs you completed. Maybe you improved on both figures year-on-year. But what was it possible for you to do…how much profit, how many jobs, and what is your long-term big picture vision? Not setting goals makes not hitting them easy – if you aim for nothing, you’ll hit it every time.


What is a goal?

It might seem like a stupid question – but targets and goals are not to be confused with your vision.

A target is not ‘I want to dominate the industry’, or ‘I want to be the No. 1 plumbing business in the South West’. That’s your vision. Generate 500 new leads per month is a goal. Goals are the smaller steps you take to reach your vision. Because how do you eat an elephant? One bite at a time.


Why should I goal-set?

You’re busy. It’s not a priority. You don’t know where to  start, maybe don’t see the value in it. But there is clear evidence to show that businesses that do set goals, do better. According to research by MGI, nearly 90% of businesses with a growth rate of less than 5% have no documented vision or plan. Conversely, over 50% of all businesses that do have a vision and a plan to get there, have a growth rate of OVER 5%. Put simply, having a vision and a plan to achieve it results in a higher rate of growth. You need to allocate time to set out both your vision, and the steps needed to get you there to ensure you head in the right direction to reach your destination.


How to set SMART goals

Firstly, you need to answer two key questions:

  1. Where do I want to go – what’s my ultimate Vision?
  2. How will I get there – this is your Goals, the stepping stones to your vision.

When setting these goals, they need to be SMART goals. A goal of  ‘I want to get more leads in’ is not SMART – it doesn’t tell you how many more leads, or give you a time frame. Again, how do you know when – or if – you’ve achieved it? Instead, consider ‘I want to get 150 leads in April’ or ‘I want to increase profit by 10% in April, compared to May.’ Now you know exactly what you need to do.

The abbreviation SMART helps you set better goals by giving you the criteria for those goals:

S Specific. Clearly define your goal so you know exactly what you are aiming for

MMeasurable Progress and completion can be tracked; set numeric targets

A Achievable Set goals within your capabilities; make them possible and attainable

RRealistic (or Relevant) It’s achievable within your resources, budget, knowledge and  time

T Time-bound State when you’ll get it done; set a specific date or time frame.


What might your SMART goals look like?

Imagine your vision is ‘Be the biggest employer of plumbing professionals in NSW’.

Let’s break that down:

  • How do you define ‘biggest’? Let’s say, you want to have the most plumbers on your books.
  • How big is the current biggest employer? You do your research and find ABC Plumbers has 300 plumbers on the books. You have 100 plumbers. So you need to get 201 more plumbers on your books to be the biggest.


Now you need to set your SMART goals to get there. They could look like this:

  • Goal: Within 12 months, I want to have 50 more plumbers on the books.
      • That means I need to average 4-5 plumbers per month, around 1 per week.
      • How will I source these new plumbers? I need to do some marketing
  • Goal: Each week, we’ll run an ad on XYZ Website, DEF newspaper and/or KLM jobs board
      • I need $X budget, Y person can manage the adverts, and Z, the interviews
      • By the end of each month, we need to have signed 4-5 new plumbers across NSW to reach our goal of 50 new plumbers a year.


Get the idea? Take your vision, do your research into what it will actually mean to get there, and then look at the individual goals and actions needed to make it happen.

Create the necessary steps to reach your vision the same way an archer prepares before firing the arrow at their target. You won’t always hit the spot, but unsheath another arrow, take aim and fire again. In the words of Bruce Lee “A goal is not always meant to be reached, it often serves simply as something to aim at.” Because if you shoot for 5 plumbers per month, and fall short and only recruit 3 – you’re still 3 plumbers closer to achieving your vision.


How Flat Rate NOW can help

Having access to data showing you what does and doesn’t work in your business provides you with the ammunition you need to take increasingly more accurate shots at your target. Last month, you placed an ad in The Gazette, and got 20 enquiries. The month before, your ad in The Daily generated 35 enquiries. Last quarter, your pricing was ad hoc depending on what book each plumber used. This quarter, you standardised pricing using Flat Rate NOW, your TrustPilot reviews improved, leading to 10% more enquiries. Data is the Lifeblood of your business, providing you with the tools to aim with greater accuracy each and every time.

So next time you pull out an arrow, ensure your target is clear, and your arrow knows exactly where it’s heading. You may not score a bullseye with every shot, but you’ll hit it more often then when you shoot blindfolded.

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