Frequently Asked Questions

Flat Rate NOW Pricing Frequently Asked Questions

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Is there a setup fee?   

No, there is no setup fee for Flat Rate NOW.  Within two hours we can integrate Flat Rate NOW with your Field Service Software if applicable, and you’ll be up and running.

Do I need to provide my credit card details to start the Free trial?

 
No, you do not need to provide credit cards details for the free trial.  Simply use the free trial for 30 days.  Five days prior to the end of the trial we will email you to let you know the trial is coming to an end.

I’m not a Flat Rate plumber, I currently use the Time & Materials method, how do I calculate my hourly rate so I can setup Flat Rate NOW? 

Use our Flat Rate Calculator to give you the rate to use in configuration.

I’ve used the Flat Rate Calculator.  What do the other hourly rates mean?

  • ‘Net Chargeable Hour excl GST’ is your current Time and Material hourly rate including ‘Cost of doing business’ i.e. business overheads, salaries, P&L etc.
  • What is the ‘Flat Rate NOW Hourly rate’?  This is the basis for all your Flat Rate NOW app calculations!
  • Why is the ‘Flat Rate NOW Hourly rate’ lower than the ‘Your Service Task Hourly… $xxx excl GST’?  The ‘Flat Rate NOW’ rate excludes ‘lost’ hours. i.e. travel between jobs, callbacks, paperwork etc.
  • How to use ‘Flat Rate NOW Hourly rate’?  When you configure your Flat Rate NOW trial or subscription, simply apply the Flat Rate NOW Hourly rate at the setup stage.  This rate will then formulate all the calculations specific to your plumbing business going forward.
  • ‘Your Service Task Hourly… $xxx excl GST’ is your ‘Cost of doing business’ hourly rate including your profit margin. (i.e. Business overheads, salaries, P&L etc.) 
  • When do you use the Service Task Rate?  The Service Task Rate enables you to tailor quotes that are not pre-loaded as existing catalogue tasks.  Going forward, this enables you to tailor solutions for your clientele, knowing you have included all costs of doing business, plus a profit margin to enable your business to prosper.

What are your Terms & Conditions?

Read our End User License Agreement here

Am I locked into a plan once I start my subscription?

No, our model is a pay-by-the-month subscription or we have an annual subscription which gives you a month for free, i.e. pay 11, get 12 months.  At any time you can upgrade from the pay-by-the-month to the annual to receive the free month.

Can I cancel?  Is there a penalty or termination waiting period?

Yes, you can cancel at any time.  With the pay-by-the-month, your monthly subscription will finish at the end of the current paid month.  With the annual subscription you will be refunded for the unused full calendar months, based on an 11 month subscription.  Therefore you will pay for the months you used as if it were pay-by-the-month.

I used the initial setup training, but I need help to train my team and possibly do ride-alongs, can you help?

Flat Rate NOW is able to provide Process Integration Consultancy and Sales Training for a competitive daily rate and additional reasonable travel expenses for our interstate customers.  This option for additional on site training and Ride-Alongs is where our experienced team with Plumbing backgrounds can provide support with real jobs and customers.

How do I reset or change my Flat Rate NOW password

Password reset Click here to change or reset your Flat Rate NOW password

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